We at Sadad Payment Solutions (SPS) are committed to protecting your privacy.
1. Our Introduction
When we refer to ‘we’ (or ‘our’ or ‘us’), that means Sadad Payment Solutions (SPS). Our headquarters are in Qatar. We provide an easy-to-use global cloud software platform for small and medium-sized businesses and their advisors.
If you would like to find out more about what we do, please see our About Us Sadad Payment Solutions (SPS) page.
For data protection purposes, when we act as a controller in relation to your personal data, our Data Protection Officer is our representative and can be contacted at [email protected].
2. Collecting your information
When you use Sadad Payment Solutions (SPS) Services, we also collect information about your transactions and your activities. In addition, if you open a Sadad Payment Solutions (SPS) account or use Sadad Payment Solutions (SPS) Services, we may collect the following types of information:
We may also collect information from or about you from other sources, such as through your contact with us, including our customer support team, your results when you respond to a survey, your interactions with members of the Sadad Payment Solutions (SPS) corporate family or other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole).
Additionally, for quality and training purposes or for its own protection, Sadad Payment Solutions (SPS) may monitor or record its telephone conversations with you or anyone acting on your behalf.
By communicating with Sadad Payment Solutions (SPS), you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning.
When you download or use our mobile applications, or access one of our mobile optimized sites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to control or disable location services in the device’s setting’s menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or the manufacture of your particular device.
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
3. Basis for processing Personal Information
Our basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
4. Using information collected
5. Sharing information collected
Personal information we collect stays within Sadad Payment Solutions (SPS), other than in the following circumstances:
6. Your rights
It’s your personal data and you have certain rights relating to it. You may unsubscribe from our marketing communications by following the unsubscribe instructions located on the bottom of our emails or by emailing us at [email protected].
Your rights include the right to:
You can exercise these rights at any time by sending an email to [email protected] and we will respond to your request within a reasonable period after the request is made.
We do not typically charge a fee for reasonable requests for access to your personal information. However, we may charge a reasonable fee, which will be notified to you before we move forward with the request, for time and cost if an extended amount of time is required to collate and prepare material for you.
Any concerns regarding processing of your personal data, please let us know by sending an email to [email protected]. We will review and investigate your complaint and try to get back to you within a reasonable time frame.
We take all reasonable steps within our control to ensure that the personal information we hold about you is accurate. We also take reasonable steps to ensure that the information is complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information. You can also change your personal data related to your Sadad Payment Solutions (SPS) account in the platform under Settings.
We are committed to protecting your personal data and have taken steps to ensure that your personal information is treated securely and to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.
Although we aim to create a safe, secure environment by trying to limit access to the site to legitimate users, we cannot guarantee that unauthorized parties will not gain access. To the extent permitted by applicable law, we expressly exclude any liability arising from any unauthorized access to your personal information.
We will make every feasible effort to inform the Qatar Personal Data Protection Commission or other relevant authority as soon as possible after the occurrence of any significant personal data breach which poses a risk to your rights and freedoms as a natural person. We will also inform you without undue delay unless the risk to your individual rights and freedoms is low—such as if the compromised data was well encrypted.
Please contact us at [email protected] immediately if you become aware of any unauthorized use of your account by anyone else or any other breach of security.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data as necessary to provide you with our services or for our legitimate commercial interests for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing legitimate commercial interest in retaining it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymized.
10. International Transfer of Information
To make this site work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
You can control and/or delete cookies as you wish—for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
12. Business transfer
13. Links to third party websites
14. How to contact us